Connect as client (macOS)

    For the first session with a client, macOS permissions must be enabled on the ISL Light Client

    Follow the steps below to connect with a client using a macOS computer.
    1. Open "https://help.open-circle.ch" to proceed and enter the session code
    Click the 

    2. Click on "Join" button and the download for the ISL Light Client will start



    Double-click the downloaded .dmg file to mount it


    4. Click "Open" to proceed (depending on your security settings this step might be skipped)


    5. Click "Join" to proceed

     


    5. The connection to the remote computer has now been initialised


    6. Click on "Open System Settings" to proceed

     


    6. Open  “Security & Privacy > Accessibility” settings on your macOS device and enable “ISL Light Client” to allow the operator to control your mouse and keyboard

    Important: Once you grant permissions for “ISL Light Client” you won't have to grant them again in another session

    Note: To create a privacy policy exception you can deploy ISL Light Client through the MDM system.

    MDM solutions are primarily meant to be used by system administrators who are responsible for setting up and configuring many machines.

    With Apple's MDM solutions you can, among other things pre-approve certain applications to access system resources without the user having to approve a checkbox on the application requests.

    7.  Open  “Security & Privacy > Screen & System Audio Recording” settings on your Mac and enable “ISL Light” to allow the operator to view your screen


    8. Once permissions on the macOS are granted, the Operator will have to restart the screen-sharing stream to view remote desktop - Click the “Stop Sharing” from the desktop dropdow


    9. Click the “View Remote Desktop” from the desktop dropdown to request client's desktop


    Links:
    ISL Remote Support

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